Privacy Policy

This policy covers two services operated by New Energy Education Limited:

• Home Transition: the independent home energy assessment service at hometransition.co.uk, covering solar, battery, heat pump, EV charging and tariff advice. Three tiers: a free, address-only Energy Data Report; a £15 Home Assessment; and a £475 Assessment Plus.
• EVTransition: the free iOS app for finding the right EV, plus the marketing site at hometransition.co.uk/ev-transition.

Where a section applies to only one of the two services, it’s marked accordingly.

Who we are

The data controller is New Energy Education Limited, a private limited company registered in England & Wales, company number 16955844, registered office Apartment 4 Atlas Mansions, 120 Blythe Road, London W14 0HD. We process personal data under the UK GDPR and the Data Protection Act 2018. You can reach our data protection contact at angus@hometransition.co.uk. Our terms of service sit alongside this policy.

Information we collect : Home Transition

When you book or enquire about a Home Transition assessment, we collect:

• Contact details : name, email address, optional phone number.
• Property details : postcode, first line of address, property type, roof orientation. Used to model solar yield, EPC lookup, and DNO context.
• Energy use : current tariff, heating fuel, annual kWh (if you provide it), and where you choose to share it, half-hourly smart-meter consumption data uploaded via CSV or collected with your consent from your smart meter through n3rgy (see “Smart-meter data” below). Not collected for the free Energy Data Report, which uses only your address.
• Scope and plans : what technologies you’re considering (solar, battery, heat pump, EV charger, tariff optimisation), existing installer quotes you share with us, timeline, and free-text notes.
• Payment : for the £15 and £475 tiers, payments are taken by Stripe Checkout at the time of booking (a booking covered in full by a code still goes through Stripe so the card can be checked, with nothing charged). We never see or store your card number. Stripe tells us the billing address you entered, the last four digits, and whether the security code, address and 3-D Secure checks passed; we keep those results for four years as part of the smart-meter consent evidence described below. The free Energy Data Report has no payment step.

Smart-meter data (Home Transition only): where you choose to share your smart-meter readings rather than upload a CSV, we collect them ourselves through n3rgy data, a Smart Energy Code party that retrieves readings from the national smart metering network (the Data Communications Company). We are the smart-meter data collector: you give your consent to us, on our website, and we pass it to n3rgy. To do that we verify that the person consenting lives at the address, by checking the payment card used against the billing address through Stripe and by matching the address to the smart meters installed there. We hold your address, your MPAN and MPRN (the meter point numbers for your electricity and gas), the exact consent statement you ticked with the time, the IP address and browser you ticked it from, and the card check results (never your card number or name as it appears on the card), for four years, because the Smart Energy Code requires us to be able to show that consent was properly given. We keep that record even if you withdraw, under our legal obligation as a data collector; it is not used for anything else. The half-hourly readings we receive are the individual readings for your meters, not anonymised data. We store them against an assessment reference rather than your name, for 24 months. You can withdraw your consent at any time from your assessment page or by emailing us; we pass a withdrawal to n3rgy immediately if made on the site, and within one business day if made by email. We never see or store card details.

Free Energy Data Report: because this tier asks for your name, email and address with no payment step and no account, we encrypt those specific fields before they’re written to our database (in addition to the standard encryption described under “Data storage and security” below), so the data is unreadable at rest even to someone with direct database access, not only access-controlled.

Information we collect : EVTransition app

When you use the EVTransition iOS app, we collect information you provide directly, such as your vehicle preferences and driving habits, and information collected automatically, such as app usage data, crash reports, and device type. If you sign in, we collect the name and email address provided by Apple Sign In. We do not collect financial information; all in-app purchases are handled by Apple.

How we use your information

We use your information to:

• Deliver the service you’ve asked for : produce your assessment report (Home Transition) or provide app recommendations (EVTransition).
• Communicate with you about your assessment, including the booking confirmation email, the final report, and any follow-up arranged as part of Assessment Plus.
• Improve the service : diagnose technical issues, refine our modelling, and check the quality of our recommendations against real-world outcomes.
• Comply with our legal and tax obligations.

Our lawful bases under UK GDPR are performance of a contract (for paying customers receiving a Home Transition report), consent (for smart-meter data sharing, marketing emails, optional analytics and advertising cookies, and the optional EV charger installer introduction), legal obligation (keeping the smart-meter consent evidence the Smart Energy Code requires of a data collector, for four years), and legitimate interests (for improving the service and protecting against fraud).

Data retention

Home Transition: we keep your booking details and your delivered report for as long as your account or commercial relationship is active, plus seven years after to meet UK accounting and tax record-keeping obligations. You may request earlier deletion of the underlying personal data at any time; we will retain a minimal commercial record (date, anonymised report ID, value) for the statutory period. Half-hourly smart-meter readings, whether you uploaded them as a CSV or we collected them through n3rgy, are held against your assessment reference rather than your name for up to 24 months and then deleted (a CSV you upload is removed from our cloud storage within 14 days of your report; the working copy used for the assessment follows the 24-month rule). You can ask us to delete readings sooner at any time. The smart-meter consent evidence is kept for four years as set out above.

EVTransition app: we retain your personal data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

Abandoned assessment intakes: if you start a Home Transition assessment but don’t finish the booking, we retain the name and email you provided (and only those fields) for up to 90 days. We use this under legitimate interest to check in once and ask if you got stuck or have questions. You can ask us to delete this earlier at any time.

Free tool sign-ups and charger-assessment installer leads: where you opt in to receive results by email or to be introduced to an installer, we keep those details only as long as needed for the purpose you consented to (to send what you asked for, or to complete the installer introduction) and then delete them. You can unsubscribe, withdraw consent, or ask us to delete this data at any time, and we act on that promptly.

Free Energy Data Report: we retain your encrypted details after your report is sent so we can respond if you get in touch about it. Email us to request deletion at any time and we will act on that promptly.

Data storage and security

Your data is stored using Firebase and Google Cloud Storage, with the relevant project located in the EU region and the consent evidence in London (europe-west2). The working copy of half-hourly readings used to run your assessment is held on an encrypted company computer in the UK for the 24-month period above. We apply industry-standard technical measures including encryption in transit (TLS) and at rest, access control on the admin interface, and storage of smart-meter readings against a reference rather than your name. No method of transmission over the internet is completely secure, but we take all reasonable steps to protect your personal information.

Third-party services

We use the following third-party services as data processors:

• Google (Firebase, Cloud Storage, App Hosting, Gmail SMTP) : hosting, database, file storage, and transactional email delivery.
• Stripe : payment processing for Home Transition fees. We share your name, email and the assessment reference; Stripe handles all card details and payment confirmation directly and returns to us the billing address, last four digits and check results described under “Payment”.
• n3rgy data (N3RGY DATA LIMITED) (Home Transition only) : the Smart Energy Code party through which we collect your half-hourly smart-meter readings from the Data Communications Company, with your consent. We give n3rgy your MPAN and MPRN, the date you moved in (if within the last 13 months) and our consent reference; n3rgy returns the readings for your meters. See “Smart-meter data” above for what we hold and how to withdraw.
• Apple (Sign In, App Store) : for EVTransition app authentication and payment processing. Apple’s privacy policy applies to data handled by Apple.
• Telegram Bot API : we receive internal operator notifications through the life of your assessment (new booking, payment, consent lodged or withdrawn, data received, report ready). The booking notification contains your name, email and postcode; later ones carry your postcode and assessment reference. They go only to the business owner’s account.
• Meta (Facebook) Pixel : on our public marketing pages we use the Meta Pixel to measure advert performance and how visitors use the site. It loads only if you accept analytics/advertising cookies in the consent banner (see “Cookies and tracking” below). When active it shares limited event data (such as page views and form submissions) with Meta Platforms Ireland Limited, which may process it outside the UK under approved safeguards (the UK International Data Transfer Addendum / EU Standard Contractual Clauses). It is not used on the Home Transition assessment flow or with your smart-meter data.

We do not sell, rent, or trade your personal information.

Cookies and tracking

Essential cookies needed to run the site, keep you signed in and remember your consent choice are always on; these do not require consent. We also use optional analytics and advertising-measurement cookies, including the Meta (Facebook) Pixel, to understand how the site is used and how our adverts perform.

In line with UK PECR, these optional cookies are not set until you accept them via the consent banner shown on your first visit. You can decline with a single click and the site works exactly the same. You can change or withdraw your choice at any time using the Cookie settings link in the footer (or the button below), which re-opens the banner. We do not use these cookies on the Home Transition assessment flow or with smart-meter data.

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Data sharing

We do not share your personal data with suppliers, comparison sites, or any third party for their own marketing. The one exception is the optional EV charger installer introduction: if you use the charger assessment and tick the separate, unticked consent box, we share the contact details and answers you provide with one or more OZEV-approved installers so they can quote you. This is entirely optional, we take no referral fee or commission from installers, and you can withdraw or ask us to delete these details at any time. Aside from that, the only parties who see your data are the processors listed above, and only where they need it to operate the relevant part of the service. We will also share data if compelled to by law or by a regulator with valid authority.

Your rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to statutory retention obligations)
• Object to or restrict processing of your data
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time for smart-meter data sharing or marketing emails
• Lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, contact us at angus@hometransition.co.uk. Quote your assessment reference if you have one. We will respond within one month.

Children’s privacy

Neither the Home Transition service nor the EVTransition app is directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time. We will notify existing customers of significant changes by email; the “last updated” date at the top of this page will always reflect the most recent version.